Privacy Policy

Effective Date: March 20, 2024

Next24 Pty Ltd, trading as H2H Here2Help-Task Services (“H2H”, “we”, “us”), is committed to upholding the privacy of all individuals who interact with our website located at www.here2helptaskservices.com and our mobile application (“App”). As a lead generation service, we recognize the importance of protecting personal information.

1. Introduction

This Privacy Policy outlines the practices of Next24 Pty Ltd, t/a H2H Here2Help-Task Services, in relation to the collection, use, disclosure, and handling of personal information gathered from our users through both our website and our App. This policy is part of our commitment to ensure that we manage personal information in accordance with the Privacy Act 1988 (Cth).

Key aspects of our Privacy Policy include:

1. Information Management: How we collect, use, and handle personal information, including disclosing the types of personal and sensitive user data we access, collect, use, and share.
2. User Rights: Procedures for users to access, correct their personal information, or raise concerns about privacy breaches.
3. Policy Updates: This policy may be revised periodically to reflect updated practices and obligations. Any modifications will become effective upon posting on our website and App.
4. Adherence to Regulations: H2H complies with applicable privacy laws, including the Privacy Act 1988 (Cth).

We encourage all users to review this Privacy Policy regularly for updates. For additional information regarding privacy rights and regulations, users are invited to visit the Office of the Australian Information Commissioner’s website.

This Privacy Policy is incorporated by reference into our Terms of Use, which apply to the services provided by Next24 Pty Ltd, t/a H2H Here2Help-Task Services through both our website and our App. It is our objective to transparently and responsibly manage personal information in line with both our service commitments and legal obligations.

2. Collection and Use of Information

In our role as a lead generation service, we place great emphasis on the responsible collection and use of information obtained through various interactions with our platform, including engagements via our website, App, telephone communications, email, social media, service registration, promotional entries, and survey participations.

Information Collection:

1. Personal Data: We collect personal information, including your name, address, phone number, email address, uploaded images, and other pertinent details related to our service.
2. Sources of Information: This information may be provided directly by you or indirectly through our clients.
3. Purpose and Necessity: The collection of personal or private information is limited to what is necessary for our functions or activities.

Usage of Collected Information:

1. Service Provision and Promotion: The information is used or disclosed as needed for providing, promoting, or delivering our services, including direct marketing campaigns and promotional materials in line with Australian Privacy Principles.
2. Website and App Interactions: We gather information through the App platform, website registration forms, other web forms, and cookies on our website, primarily for tracking anonymous site usage. You have the option to disable cookies in your browser settings.
3. Third-Party Information: We may also acquire your personal information from other third parties, given your consent for the disclosure of such information.

3. Secure Data Handling

We are committed to ensuring the secure handling of personal and sensitive user data through:

1. Data Security Measures: Implementing robust administrative, electronic, and physical security measures to protect data against misuse, loss, unauthorized access, alteration, or disclosure.
2. Secure Data Handling Procedures: Establishing clear procedures for the secure processing, storage, and transmission of personal and sensitive information.

4. Data Retention and Deletion

Our developer’s data retention and deletion policy outlines:

1. Retention Period: The specific duration for which personal and sensitive information is retained, ensuring it is only kept for as long as necessary to fulfill the purposes outlined in this policy.
2. Deletion Practices: Procedures for the secure deletion of personal and sensitive data once it is no longer required for legal, business, or consumer purposes.

5. External Links

Our website and App may include links to external sites, which might collect personal information about you. We are not responsible for the privacy practices or content of these external websites. We advise users to exercise caution and review the privacy policies of any external sites they visit.

6. Storage and Security

At Next24 Pty Ltd, t/a H2H Here2Help-Task Services, we prioritize the security of your personally identifiable information with the utmost seriousness. In alignment with industry best practices, we’ve established comprehensive security measures to protect your data against misuse, loss, unauthorized access, alteration, or disclosure.

Security Measures:

1. Multi-layered Security: Our approach incorporates administrative, electronic, and physical safeguards, ensuring a robust defense mechanism against various cyber threats.
2. Continuous Monitoring: We remain vigilant, regularly updating our security protocols to address new and emerging security challenges.

Responsibility and Liability:

1. Proactive Protection: While we strive to protect your data, we also emphasize the importance of user vigilance in safeguarding account information. We recommend keeping login credentials confidential and promptly notifying us of any suspected unauthorized activity.

Our commitment to enhancing security measures is ongoing, reflecting our dedication to providing a secure and trustworthy platform for our users.

7. Accessing and Correcting Personal Information

Ensuring the accuracy and relevance of user information is a cornerstone of our service. Users have the right to access, update, and manage their personal information to ensure it reflects their current, accurate data. Additionally, users have the option to delete their accounts if they choose to discontinue using our services.

Managing Your Information:

1. Updates and Corrections: Users can easily log into their accounts on our website or through our app to modify any personal information that may be inaccurate, incomplete, or outdated.
2. Account Deletion: If you decide that you no longer wish to use our service, you have the ability to log in to your account and proceed to the account settings section, where you will find the option to delete your account. This action will remove your personal information from our systems in accordance with our data retention policy and applicable legal requirements. Please note, this process is irreversible, and all your data will be permanently deleted from our databases.

Data Removal Request: If you wish to remove your personal data from our systems, please reach out to us directly. We are here to assist with your data removal needs in compliance with applicable regulations and Google Play policies.

8. Complaints and Resolutions

We take user concerns and complaints about privacy seriously. If you have any issues with our privacy practices:

1. Submitting Complaints: Please contact us via our website’s contact section. We pledge to promptly investigate and address your concerns.
2. Commitment to Resolution: Our team is dedicated to resolving any issues in adherence to the Privacy Act 1988 (Cth) guidelines.

Further Actions:

1. External Resolution: Should you remain dissatisfied with our response, you have the right to seek further assistance from the Office of the Australian Information Commissioner.

9. Acceptance of Privacy Policy

By utilizing our website and services, you acknowledge and accept the terms outlined in this Privacy Policy. We encourage users to regularly review this document to stay informed about our data protection practices and their rights.

This commitment to privacy and data security is integral to our operations and service delivery, ensuring compliance and enhancing user trust and safety.